(USA) GM Coach (Non-Complex) - WM, Management

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour to Teach)
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model
• Manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs)
• Ensures customer needs, complaints, and issues are successfully resolved
• Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience
• Drives financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements
• Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
• Provides supervision and development opportunities for hourly associates: hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset, and recruiting/developing qualified associates to meet staffing needs and achieve company growth potential
• Coordinates, completes, and oversees job-related activities and assignments: developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices

Requirements

• Respect the Individual: Builds high-performing teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform
• Respect the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence
• Respect the Individual: Attracts and retains the best talent; empowers and develops talent; recognizes others' contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world (e.g., creating a sense of belonging, eliminating waste, participating in local giving)
• Act with Integrity: Acts in a selfless manner; consistently humble, self-aware, honest, fair, and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; applies EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data insights and analysis; balances short- and long-term priorities; considers customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies and skills; supports others through change

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, company-paid life insurance
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable)
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities; programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees completely paid by Walmart (eligibility requirements apply)

Pay

Annual salary range: $65,000.00 – $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Certain positions may also include Regional Pay Zone (RPZ) based on location, Complex Structure