Manager, Account Management

About the role

PAR Technology Corporation is seeking a Manager, Account Management to lead a team serving the franchise customer community. The role is remote USA within select states: Minnesota (preferred), Texas, New York, Florida, Colorado, Minnesota, Pennsylvania, Illinois, Georgia, North Carolina. Reports to Sr. Director, Sales.

Responsibilities

• Lead and develop a high‑performing team.
• Coach Account Managers at the deal level, establish clear expectations, provide actionable feedback, and create development opportunities that support individual and team growth.
• Drive customer and revenue growth. Lead the team in achieving sales and renewal goals across existing franchise accounts, new store openings, customer expansions, and product refresh opportunities.
• Expand PAR’s impact with customers. Help franchise operators discover greater value across PAR’s portfolio of software, services, payments, and hardware through thoughtful cross‑sell and upsell strategies.
• Build a disciplined sales operating rhythm. Own forecast accuracy, lead weekly pipeline and deal reviews, track performance metrics, and maintain strong CRM practices so Salesforce remains the source of truth for activity, pipeline, and bookings.
• Strengthen customer relationships. Build trusted relationships with key franchisee groups and franchisor field organizations, represent PAR at industry events, and serve as an escalation point for at‑risk accounts and renewal concerns.
• Recruit and grow great talent. Partner with Talent Acquisition and Sales Enablement to hire, onboard, train, and retain team members while building succession depth across the organization.
• Address performance directly and constructively. Recognize strong performance, coach development areas, and manage underperformance through documented expectations, measurable milestones, and partnership with HR.
• Improve how the team sells. Create more repeatable sales motions, identify customer white space, strengthen digital and traditional sales channels, and find practical opportunities to use AI and automation to work more effectively.
• Win together across PAR. Collaborate with Corporate Account Management, Customer Success, Customer Support, Revenue Operations, Marketing, Finance, Order Management, and Professional Services to solve customer needs and accelerate growth.

Requirements

• 5+ years of proven experience in account management, sales or a related field, with a track record of meeting or exceeding sales and revenue targets.
• 2+ years managing a quota‑carrying team, with demonstrated success in hiring, coaching and developing team members.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and team members.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast‑paced environment.

Skills

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (preferred).
• Proficiency in Microsoft Office suite, CRM software (e.g., Salesforce) and AI solutions preferred.
• Knowledge of the restaurant industry, experience with franchise communities and familiarity with complex restaurant management solutions (software, services and hardware) a plus.
• Ability to travel up to 15% for customer engagements, franchise conferences and industry events.

Pay

Compensation Range: $100K