Manager, Account Management

Responsibilities

• Leads a team across multiple verticals, solutions, and geographies.
• Supports a team that develops long-lasting relationships with clients by gaining a deep understanding of the client’s needs and what they expect from Origami.
• Oversees how account managers engage with clients to help solve problems and achieve business goals by building trust and providing strategic and realistic solutions to further leverage Origami.
• Works closely with the Director of Account Management on communication plans and growth strategies.
• Helps to prioritize and ensures effective execution of annual account planning across priority accounts.
• Assists in the continual management of hiring pipeline of Account Managers, including conducting interviews, assessments and providing feedback on candidates.
• Confirms delivery excellence, client adoption and satisfaction of entitled software and on-going engagements.
• Engages in high-priority interactions and escalations with clients’ senior leaders.
• Affords assessments and reports progress in meeting team objectives and KPIs including aged receivables, contract renewals, references, demand generation and customer support health status.
• Affords client and team needs and articulates them internally.
• Partners with service leaders to ensure customer success delivery and service hour utilization and escalation.
• Participates in select client stewardship and QBR presentations.
• Ensures team members receive thorough training and onboarding to gain a deep understanding of Origami’s products and client usage.
• Provides coaching and oversight of each team member to ensure productivity and quality.
• Performs team member review, evaluation, and compensation processes.
• Identifies, provides, and coordinates trainings opportunities for team members to ensure the continual development of sales techniques and skills and knowledge of Origami’s product offerings.

Qualifications

• Bachelor’s degree in a business-related field.
• 7+ years of sales or account management experience in a complex SaaS environment, including 3+ years managing a sales or account management team within a SaaS environment.
• Demonstrated ability to think critically and execute swiftly.
• Superior communication and presentation skills.
• Insurance industry experience preferred.
• Familiarity with Salesforce CRM.
• Up to 25% travel required.