Manager, Account Management

About the role

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Hire, coach, and develop a best in class sales-focused account management team in a land & expand model.
• Own team metrics, and drive the plan to exceed quota tied to onboarding, retention, and expansion targets.
• Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!
• Partner with AMs & Regional Directors to craft account strategy to maximize share of wallet by proactively hunting expansion opportunities and proactively addressing risks.
• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships.
• Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue.
• Serve as a thought leader, customer advocate and partner to your employees and customers.
• Build a creative and innovative culture, and a passion for providing an exceptional customer experience.
• Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers.

What You’ll Bring to Engine

We’re looking for someone who’s ready to make an impact and grow alongside us:

• Management & Leadership Experience: 2+ years management experience leading an Account Management/Sales team in a high-growth environment. Demonstrated ability leading a customer-facing team — strong people management, performance management, coaching, and development experience. Demonstrated strong ability to lead through change. A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment. A self-driven, high-energy leader with excellent cross-functional collaboration skills. Demonstrated strong sense of radical candor and ability to ensure feedback is being implemented.
• Sales & Revenue Growth: Experience owning and managing monthly and quarterly team metrics including quota and retention. Experience leading with a sales-driven mindset, taking a highly proactive approach to identify and capitalize on revenue growth opportunities, consistently driving business expansion and client success. Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data-driven decision-making.
• Communication & Stakeholder Management: Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must.
• Technical Skills: Prior experience using Salesforce. Experience call coaching with Gong (or equivalent) preferred.

What You’ll Get at Engine

In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. Your compensation package may also include equity. Your recruiter will share your complete compensation package as you move through the process.

Total OTE Range (Base Salary + Variable): $155,000 - $185,000 USD

The Engine Edge: Perks & Compensation

We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Application Information

Applications for this role will be accepted through 9/1/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Contact

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