Manager, Account Management

Key Responsibilities

• Manage a personal book of business and serve as the primary day-to-day point of contact internally and externally.
• Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products.
• Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools.
• Collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience.
• Partner with Product and Engineering teams to influence our roadmap based on the evolving needs of your merchants.
• Align various departments under a common client goal to influence our product roadmap.
• Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts.

Essential Qualifications

• Experience: 2 or more years in a customer-oriented role, preferably in a B2B setting.
• Stakeholder Relationships: Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives.
• Commercial Acumen: Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills.
• Curiosity: Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth.
• Self-Starter: Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones.
• Skills: Exceptional communication, strong project management skills, and comfort with large data sets.
• Adaptability: Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment.
• Language: Fluent in English.

Additional Information

• We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
• We work as one team, and we back each other to succeed.

Compensation Range

• $210K - $243K