Manager, Account Management

About the role

This role is on-site, 5 days a week working from our Flatiron office in NYC.

Responsibilities

• Manage and develop a team of junior Restaurant Success reps through coaching, feedback, and regular 1:1s
• Own team level retention and net revenue retention across a portfolio of restaurant partners
• Monitor team performance metrics including retention, upsells, activity, and partner engagement to identify risk and coach behavior early
• Join high priority and at risk partner calls to support reps, strengthen relationships, and model best practices
• Build structure and operating rhythm across the team including coaching cadences, accountability, feedback frameworks, and enablement
• Deliver direct and actionable feedback while supporting both performance improvement and career development
• Partner closely with Sales, Operations, Marketing, Product, and Leadership to surface partner needs and improve the customer experience
• Support restaurants in NYC, including occasional on site support for strategic accounts
• Provide regular reporting and visibility into team performance, retention trends, and revenue risk
• Consistently drive accountability and performance across a fast paced, metrics driven team

Requirements

• 4+ years of experience in account management, customer success, or similar role
• 2+ years managing a team of at least 5 direct reports, specifically junior or early career ICs
• Experience working in a metrics driven environment with retention, revenue, or quota responsibility
• Strong coaching and performance management skills with the ability to give clear and direct feedback
• Comfortable identifying trends in team metrics and using data to drive accountability and development
• Highly organized with the ability to build process and structure in fast moving environments
• Experience partnering cross functionally with teams such as Sales, Operations, Product, or Marketing
• Passion for developing people and helping early career employees grow into high performers

Qualifications

• Passionate about driving Seated's mission

Skills

• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• Proficiency in Microsoft Office Suite

Benefits

• Salary: $125,000 OTE
• Stock options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans, including virtual care options
• Pre-Tax Flexible FSA, Dependent Care FSA
• Commuter Benefits
• Up to 16 weeks of paid parental leave
• Unlimited PTO
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• $100 a month to spend at Seated restaurants