(USA) General Manager (fashion, Import, Jewelry, Regional, Wm.com-7005 Only, Returns)

Position Summary

As a General Manager in Walmart’s eCommerce Fulfillment Network, you will lead a high-volume, fast-paced operation that delivers millions of orders to customers with speed, accuracy, and excellence. You will be responsible for the overall performance of the fulfillment center, driving operational results while creating a culture centered on safety, innovation, customer satisfaction, and associate development.

What You'll Do

• Lead Fulfillment Operations
  Develop and execute the facility business plan to achieve key objectives related to customer service, productivity, quality, safety, and financial performance.
  Drive operational excellence across receiving, inventory management, order fulfillment, automation, shipping, and reverse logistics functions.
  Identify and implement strategic improvements that enhance efficiency, throughput, and the customer experience.

• Monitor Performance Metrics and Data-Driven Insights
  Leverage data-driven insights to improve operational outcomes and achieve business goals.

• Build and Develop High-Performing Teams
  Provide leadership and direction to facility leadership teams and associates, ensuring alignment to company priorities and operational goals.
  Foster an inclusive, engaging, and high-performance culture where associates feel valued, supported, and empowered to succeed.
  Attract, develop, and retain top talent through effective coaching, succession planning, performance management, and career development opportunities.

• Oversee Talent Processes
  Manage workforce planning and financial performance.
  Review and approve workforce plans to ensure staffing levels effectively support business demands, seasonal peaks, and customer expectations.
  Manage facility budgets, operating expenses, and asset utilization to maximize efficiency and profitability.

• Analyze Operational and Financial Reports
  Identify opportunities, mitigate risks, and drive continuous improvement.
  Ensure resources are allocated effectively to support both short-term execution and long-term business growth.

• Champion Safety, Compliance, and Quality
  Promote a culture where safety is everyone's responsibility and operational excellence begins with safe behaviors and practices.
  Ensure compliance with Walmart policies, regulatory requirements, quality standards, and operational procedures.
  Establish and maintain processes that support inventory accuracy, order quality, and consistent service levels.

• Resolve Associate, Customer, and Supplier Concerns
  Through thoughtful investigation, collaboration, and sound decision-making.

• Drive Innovation and Customer-Centric Results
  Leverage technology, automation, and process improvements to optimize fulfillment operations.
  Ensure customer expectations are met through reliable execution, operational agility, and service excellence.

• Lead Teams Through Growth, Transformation, and Changing Business Demands
  Serve as a Community and Business Leader
  Represent Walmart as a leader within the local community.
  Participate in community organizations, charitable initiatives, and company-sponsored events.
  Build strong relationships with associates, customers, suppliers, and business partners to support operational success and community engagement.

Minimum Qualifications

• Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years experience in a senior management role within an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide

• OR 2 years experience as a Walmart Logistics Assistant General Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates

• OR 5 years experience in a senior management role as an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide

Preferred Qualifications

• Apparel Product Development

• Business Operations

• Compliance

• Facilities Planning

• Financial Modeling and Analysis

• Logistics

• Modeling/Forecasting

• Preparing and executing budgets

• Profit and Loss (P&L) Accountability

• Recruiting

• Supervising Associates

• Talent Development

• Walmart Logistics Manager

• Warehouse Management Systems

• Bachelors: Business

• Bachelors: Finance

• Bachelors: Logistics

• Bachelors: Management

• Bachelors: Operations Management

• Bachelors: Video Production