(USA) Front End Coach

About the role

This position leads and develops teams for a Walmart store in Plymouth, MA, overseeing store operations, financial performance, customer service, associate development, and compliance with company policies and values.

Responsibilities

• Leads and develops teams through teaching, training, active listening, store tours, and feedback (Tour to Teach)
• Communicates and collaborates with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions
• Models and demonstrates exceptional customer service standards following the One Best Way (OBW) service model
• Manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs)
• Ensures customer needs, complaints, and issues are successfully resolved; develops action plans to correct deficiencies
• Provides process improvement leadership to ensure high-quality customer experience
• Drives financial performance and sales by reviewing P&L statements, managing budgeting, forecasting, and controlling expenses indexed to sales
• Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develops and