(USA) Front End Coach

About the Role

Leads and develops teams by teaching, training, and actively listening to associates while touring stores and providing feedback. Collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating objectives effectively.

Responsibilities

• Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, including community outreach programs, and ensure customer needs, complaints, and issues are resolved.
• Develop and implement action plans to correct deficiencies and improve customer experience.
• Drive financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Coordinate and oversee job-related activities, build relationships with stakeholders, and support initiatives to meet customer and business needs.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Foster a culture of belonging, high performance, and continuous learning while embracing diversity in people, ideas, and experiences.
• Attract, retain, and develop talent while recognizing contributions and accomplishments.
• Act with integrity, humility, and transparency to support Walmart’s goal of becoming a regenerative company.
• Deliver results with a customer-first mindset, balancing short- and long-term priorities using data-driven insights.
• Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition, a current state-issued Certificate of Eligibility may be required.

Preferred Qualifications

• 20+ years of experience supervising associates.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay differentials may apply based on location (Regional Pay Zone), external challenges (Complex Structure), or state legislative requirements.

Location: 901 Row River Rd, Cottage Grove, OR 97424-9558, United States of America.