(USA) Front End Coach

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives to teams.

Responsibilities

• Models and demonstrates exceptional customer service standards by following and teaching the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Communicates expectations consistently, provides associate recognition, and develops qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs.
• Identifies and communicates goals and objectives, builds accountability, measures progress, and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures, supporting company mission, values, and standards of ethics and integrity.
• Implements action plans and utilizes the Open Door Policy to guide business processes and practices.
• Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences to create a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong relationships, and communicates with impact and positivity to motivate and influence.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster culture.
• Acts in a selfless, humble, self-aware, fair, and transparent manner.
• Delivers results while prioritizing the customer, adapting to how and where customers shop, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement.
• Adopts and encourages the use of new technologies and skills while supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: may require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay may include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.