(USA) Front End Coach

Position Summary

TourToTeach, a leader in store operations, is seeking a dynamic and experienced individual to lead and develop teams effectively. This role involves teaching training, actively listening to associates, providing feedback, and managing customer service initiatives.

What you'll do...

• Tour stores and provide feedback to associates
• Communicate and collaborate with all levels of associates regarding store operations
• Utilize technology and business initiatives to improve store operations
• Lead and introduce company change efforts
• Provide clear expectations and guidance to implement business solutions
• Communicate business objectives to teams effectively
• Model and demonstrate exceptional customer service standards
• Manage and support customer service initiatives such as Store of the Community and Community Outreach Programs
• Ensure customer needs, complaints, and issues are successfully resolved
• Develop and implement action plans to correct deficiencies
• Provide process improvement leadership to ensure a high quality customer experience
• Drive the financial performance and sales of the designated store area
• Review and evaluate Profit & Loss (PL) statements
• Manage and assist in budgeting, forecasting, and controlling expenses
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved
• Supervise and develop opportunities for hourly associates
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace
• Ensure compliance with company policies and procedures
• Support company mission values and standards of ethics and integrity
• Act with Integrity: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change
• Live Better U: A Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, applies the EDLP and EDLC business models to all plans, makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans
• Additional Compensation: Includes annual or quarterly performance bonuses, regional pay zone (RPZ), complex structure, state pay differential, and more

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Additional Information

• Minimum Annual Salary Range: $65,000.00 - $100,000.00
• Additional Compensation: Annual or quarterly performance bonuses, regional pay zone (RPZ), complex structure, state pay differential, and more
• Benefits: Competitive pay, performance-based bonus awards, health benefits, financial benefits, paid time off benefits, short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Job Classification: Minimum qualifications apply
• Location: 530 S GRAHAM HOPEDALE RD, BURLINGTON, NC 27217-4322, United States of America
• Drug-Free Workplace Policy: Associates will be required to attend and successfully complete all job-required trainings and assessments