(USA) Front End Coach

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour to Teach).
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model; manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies; provides process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting, and controlling expenses indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates: hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, and developing qualified associates to meet staffing needs and growth potential.
• Coordinates, completes, and oversees job-related activities: developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, identifying improvement opportunities, demonstrating adaptability, and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures; supports company mission, values, and standards of ethics and integrity; implements related action plans; utilizes and supports the Open Door Policy; provides direction and guidance on applying these in executing business processes and practices.

Leadership Competencies

• Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences;