(USA) Front End Coach

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved and develops action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, and setting clear expectations.
• Coordinates and oversees job-related activities, builds relationships with key stakeholders, and supports initiatives to meet customer and business needs.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Fosters a culture of belonging, high performance, and continuous learning in the workplace.
• Attracts, retains, and develops talent while recognizing contributions and accomplishments.
• Acts with integrity, promotes sustainability, and supports Walmart’s goal of becoming a regenerative company.
• Delivers results with a customer-first mindset, balancing short- and long-term priorities using data-driven insights.
• Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities selling only ammunition: May require a current state-issued Certificate of Eligibility.
• Must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Education: Live Better U, a Walmart-paid education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ), Complex Structure, and state pay differentials may apply where applicable.

Primary Location: 2410 Dodson Ave, Del Rio, TX 78840-8009, United States of America.