(USA) Front End Coach

Position Summary

TourToTeach, driving financial performance, ensuring customer satisfaction, and fostering a high-performing team.

What you'll do...

• Teaches and develops teams by providing training and feedback.
• Collaborates with all levels of associates for store operations.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance for business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards.
• Manages and supports customer service initiatives.
• Resolves customer needs, complaints, and issues.
• Develops and implements action plans to improve customer experience.
• Drives the financial performance and sales of the designated store area.
• Reviews and evaluates PL Profit Loss statements.
• Manages and assists in budgeting, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, and inventory flow.
• Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals.
• Supervises and develops opportunities for hourly associates.
• Hires, trains, mentors, assigns duties, provides recognition, and promotes a belonging mindset.
• Serves as a liaison with key stakeholders to support plans and initiatives.
• Ensures compliance with company policies and procedures.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Location

Primary Location: 1150 S MAIN ST, CHEBOYGAN, MI 49721-2223, United States of America