(USA) Front End Coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (e.g., store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently; and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Qualifications

Minimum Qualifications:

• 2 years of college; OR
• 1 year's retail experience and 1 year's supervisory experience; OR
• 2 years' general work experience and 1 year's supervisory experience.
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements: may require a current state issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Preferred Qualifications:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Skills

• Respect the individual: Builds high-performing teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence; attracts and retains the best talent; empowers and develops talent; recognizes others' contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving); acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; applies the EDLP and EDLC business models to all plans; makes decisions based on data, insights, and analysis; balances short and long-term priorities; considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; encourages learning from mistakes; drives continuous improvements; adopts and encourages the use of new technologies and skills; supports others through change.

Pay

• Annual salary range: $65,000.00 - $100,000.00
• Additional compensation includes annual or quarterly performance bonuses
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges)
• State Pay Differential where applicable

Benefits

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes (amount depends on job classification and length of employment; meets or exceeds paid sick leave laws where applicable)
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates (high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees completely paid)
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment; benefits subject to change and may be subject to specific plan or program terms

Primary Location: 2150 E NATIONAL AVE, BRAZIL, IN 47834-2831, United States of America

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