(USA) Front End Coach

Elk River, MN

About the role

Regular, permanent salaried position.

Responsibilities

• Leads and develops teams by teaching, training, and actively listening to associates while touring stores and providing feedback (Tour-to-Teach).
• Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions.
• Communicates business objectives effectively to teams.
• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
• Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Provides associate recognition and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs.
• Identifies and communicates goals, measures progress, addresses improvement opportunities, and promotes continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Implements related action plans and supports the Open Door Policy.
• Fosters a culture of belonging by building high-performing teams, embracing differences, and creating opportunities for all associates to thrive.
• Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Maintains high standards of integrity, ethics, and compliance; models Walmart values and holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
• Delivers results while prioritizing the customer, adapting to shopping behaviors, and applying EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement.
• Adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation may also include Regional Pay Zone (RPZ) adjustments (based on location) and Complex Structure adjustments (based on external challenges). State Pay Differential may apply to meet legislative requirements where applicable.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k) with company match, stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave. PTO amounts depend on job classification and length of employment and meet or exceed paid sick leave legal requirements.
• Other benefits: Short-term and long-term disability, company discounts (10% off most regular-priced items and fresh produce after 90 days of employment), Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program offers 100% paid tuition and books for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.
• Career development: Walmart Academy provides job-specific retail training and leadership courses. Additional training, leadership programs, and clear career advancement paths are available.
• Wellbeing programs: Access to mental health resources and assistance programs for life’s challenges.