(USA) Digital Coach

About the Role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations, and guides implementation of business solutions while communicating business objectives.

Models and demonstrates exceptional customer service standards, manages customer service initiatives, ensures customer needs and complaints are resolved, and implements action plans to correct deficiencies. Provides process improvement leadership to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and promoting a belonging mindset. Ensures compliance with company policies, supports mission and values, and implements related action plans.

Responsibilities

• Lead and develop teams through teaching, training, and active listening.
• Tour stores and provide feedback (Tour-to-Teach).
• Communicate and collaborate with associates at all levels regarding store operations, business initiatives, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance.
• Model and demonstrate exceptional customer service standards (One Best Way service model).
• Manage customer service initiatives, including store of the community and outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies.
• Drive financial performance by reviewing P&L statements, managing budgets, forecasting, and controlling expenses.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop action plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, and assigning duties.
• Set clear expectations, provide recognition, and promote a belonging mindset.
• Coordinate and oversee job-related activities, build relationships with stakeholders, and meet customer and business needs.
• Ensure compliance with company policies, mission, values, and standards of ethics and integrity.
• Support a culture of belonging, diversity, and inclusion.
• Attract, retain, and develop talent while recognizing contributions.
• Maintain high standards of integrity, ethics, and compliance.
• Support Walmart’s goal of becoming a regenerative company through sustainability efforts.
• Deliver results while prioritizing customer needs and adapting to shopping behaviors.
• Make data-driven decisions, balancing short- and long-term priorities.
• Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition, a current state-issued Certificate of Eligibility may be required.

Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave laws where applicable. For details, see one.walmart.com/notices.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay may include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Location

297 Grant Ave, Auburn, NY 13021-1407, United States of America.