(USA) Coach/Ops Mgr Trainee

Position Summary

TourToTeach, driving financial performance, ensuring customer satisfaction, and supervising and developing associates.

What you'll do...

• Tour stores and provide feedback to associates.
• Collaborate with all levels of associates regarding store operations.
• Implement business solutions and communicate business objectives.
• Manage and support customer service initiatives.
• Resolve customer needs, complaints, and issues.
• Develop and implement action plans to correct deficiencies.
• Ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Drive the financial performance and sales of the designated store area.
• Review and evaluate PL Profit Loss statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Supervise and develop opportunities for hourly associates.
• Hire, train, mentor, assign duties, set clear expectations, provide associate recognition, promote a belonging mindset, and recruit and develop qualified associates.
• Coordinate, complete, and oversee job-related activities and assignments.
• Support key stakeholders, identify and address improvement opportunities, and demonstrate adaptability.
• Ensure compliance with company policies and procedures.
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and hold oneself and others accountable.
• Strive for excellence, display curiosity and a desire to learn, take calculated risks, and encourage learning from mistakes.
• Strive for excellence, adopt and encourage the use of new technologies and skills, and support others through change.
• Offer competitive pay, performance-based bonuses, and other benefits.
• Provide education benefits for associates.
• Attend and successfully complete all job-required trainings and assessments.

Minimum Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Information

• Hourly wage range: $31.25 - $38.46*
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), State Pay Differential, and other benefits.
• Drug-free workplace policy.