(USA) Cafe Lead

About the role

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.

Responsibilities

• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Supervises the team within the café by managing members’ needs to deliver on the business plan and contribute to the overall success of your club; communicating the goals of the department; executing company programs; adhering to policies; and being an advocate for the member, the associate, and the company.
• Maintains an in-depth knowledge of business on the floor and backroom operations by ensuring the café area meets company and regulatory standards for quality, inventory, production, sanitation, equipment usage, safety, and compliance.
• Manages seasonality in terms of production; understands new products, recipes, processes, and production specifications.
• Collaborates with associates and third parties, ensuring the team has resources to do their job effectively; shares knowledge and trains the team.
• Leverages digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement.
• Utilizes handheld technology to make immediate business decisions related to production, training, and product quality, and adopts new tools while encouraging others to use them.
• Drives business results by ensuring commitment to operational excellence; planning for profitability; maintaining a neat, clean, and safe work area in the café; ensuring appropriate staffing levels and accurate audit and compliance standards; producing and displaying merchandise according to the merchandise layout plan; and engaging with other departments and third-party business partners (e.g., maintenance personnel, suppliers, equipment vendors) to ensure operational continuity.
• Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high-quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.

Qualifications

• 6 months of experience in a fresh production department or 6 months of experience supervising a team.
• Must be 18 years of age or older.

Preferred Qualifications

• Supervising a team.
• Food Handler Certification (Food Safety).

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion to bachelor’s degrees, including English Language Learning and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $23.00 to $31.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed; multiple premiums may apply if applicable criteria are met.