US_Sr. CXO Project Manager

About the role

We are seeking a Senior Project Manager to support a large-scale Contact Center Transformation initiative within a complex enterprise technology environment. This role will lead delivery across multiple workstreams, including customer experience improvements, platform enhancements, and ongoing operational support activities.

Responsibilities

• Lead end-to-end project delivery across Contact Center Transformation initiatives.
• Develop and maintain integrated project plans, including timelines, dependencies, and resource coordination.
• Coordinate across multiple technical and business teams to ensure alignment and timely execution.
• Oversee both project-based initiatives and ongoing enhancement and support workstreams.
• Establish and manage project governance, including status reporting, stakeholder communication, and escalation processes.
• Track and manage risks, issues, and dependencies while driving mitigation strategies.
• Provide clear, executive-level reporting on project status, progress, and key risks.
• Facilitate cross-functional collaboration across technology, operations, and business teams.
• Manage intake and prioritization of work based on business value and strategic goals.
• Ensure smooth transition, knowledge transfer, and operational stability following project delivery.

Requirements

• 8+ years of Project Management experience within enterprise technology environments.
• Proven experience leading Contact Center or Customer Experience transformation initiatives.
• Experience working in complex, multi-team environments, including coordination across internal and external stakeholders.
• Demonstrated ability to manage both project-based delivery and ongoing operational support models.
• Strong stakeholder management and communication skills, including experience with leadership teams.
• Experience delivering projects in structured governance environments with defined reporting and controls.

Qualifications

• Experience with project and portfolio management tools.
• Familiarity with customer relationship management (CRM) platforms or contact center technologies.
• Experience working in Agile or hybrid delivery models.
• Background in large-scale enterprise platforms or digital transformation initiatives.
• Experience with digital ordering platforms or B2B eCommerce.
• Familiarity with healthcare, pharmacy, or supply chain systems.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program) and a 401K program, as well as a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP), and a corporate discount savings program.

Company Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning, and offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.