(US) Customer Success Manager - Health Plan (Great Lakes)

About the role

This role supports revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes in a Technical Services environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own strategic partnerships with clients as the primary contact
• Proactively identify performance improvement opportunities using data
• Facilitate collaboration among clients in-network to share best practices
• Advise customers on solution adoption aligned with their priorities
• Deliver narratives showing product utilization and ROI
• Engage customers to maintain high satisfaction and Net Promoter Scores (NPS)
• Coordinate with teams to develop strategic plans tailored to territory

Requirements

• 5-7 years of experience in health plan management
• Strong understanding of health plan operations and industry trends
• Exceptional written and verbal communication skills
• Organizational and project management expertise
• Strategic thinking with analytical skills
• Post-secondary education required
• Experience with SaaS or EHR systems preferred

Pay

$95,400 – $106,000 annually

Benefits

• Retirement plan matching
• Flexible paid time off from Day 1
• Access to wellness support programs
• Parental and caregiver leaves
• Support for fertility and adoption
• Continuous development support program
• Employee assistance program
• Involvement in allyship and inclusion communities
• Employee recognition programs and additional perks