Customer Success Manager (Grand Rapids)

About the role

The Customer Success Manager will oversee, nurture, and sustain a portfolio of Midwestern US and Canadian District Partners and play a powerful role in ensuring educators successfully implement and derive continuous value from Magma.

Primary Responsibilities

• Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact
• Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom
• Regularly communicate with customers to check on their satisfaction and provide assistance
• Guide new customers through the onboarding process to ensure a successful implementation
• Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services
• Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal
• Identify growth opportunities and work with Account Managers to expand customer accounts
• Gather customer feedback and insights to inform product development and improvement
• Analyze customer data and usage patterns to identify trends and opportunities for improvement

What you'll bring to the Magma team

• 2-5 years of work experience as a Customer Success Manager
• Previous work in ed tech and/or education
• Desire to work in a scale-up environment
• Proven track record of building and retaining strong relationships
• Self-led and goal oriented
• A curious mindset with a strong eagerness to learn and understand the product's technical aspects
• Proactive problem solving and strong organizational abilities
• Experience in using data and evidence to inform decision-making
• High-energy and strong interpersonal skills
• Confidence and ease when speaking to large groups of people
• Flexibility with working across timezones and willingness to travel

Why you'll love working here

• You'll be part of a growing tech scale-up with the incredibly important mission of positively impacting K-12 math education across the U.S.
• Supportive, highly collaborative team environment
• We invite your innovative ideas! Magma is open to new solutions and approaches. Your ideas and perspective will be incredibly valuable to the growth of Magma
• Visiting our partner districts is a blast! You’ll see Magma in action in the tri-state area and across the country. Meeting our district teams in person is an incredibly rewarding experience and you’ll learn deeply how the product is impacting student learning
• An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world

Location

Location: Grand Rapids

Note: we are an in-office first culture and work from our Grand Rapids office four days per week