(US) Sr. Customer Success Manager

Responsibilities

• Develop and execute a joint customer success plan to build and expand client relationships
• Serve as a Trusted Advisor, providing strategic guidance to customers
• Executive Leadership
• Implement the company’s customer success methodology to anticipate and address customer challenges
• Identify at-risk accounts and develop turnaround strategies to mitigate churn

Qualifications

• 5-7 years of experience in a customer-facing role within a SaaS/tech environment
• Background in Healthcare Sales or Customer Success Management with a focus on Enterprise clients
• Experience managing a book of business and sustaining client relationships
• Strong data analysis skills and the ability to interpret results effectively
• Bachelor's degree in a relevant field or equivalent practical experience

Benefits

• Remote work flexibility with occasional travel requirements
• Access to a comprehensive rewards package beyond salary