Urology Billing Representative

Primary Responsibilities

• Performing analytical work of denied claims
• Researching insurance payer requirements
• Solving problems and finding innovative solutions
• Prioritizing multiple responsibilities
• Making and receiving calls with a professional demeanor
• Understanding reimbursement policies
• Comfort with technology
• Monitoring reports to identify trends, concerns, and/or areas of improvement
• Discussing findings with the potential of reporting up to management
• Maintaining HIPAA/patient confidentiality

Required Qualifications

• 2 years recent work history

Desired Qualifications

• Bachelor’s degree from accredited university (any field)
• Prior work experience in healthcare or health insurance

What We Look For

• Detail oriented & critical thinker
• Excellent customer service skills
• High level of organization
• Strong decision maker
• Strong communicator
• Flexible and adaptable
• Empathetic, compassionate, inclusive

What to Expect in the First 30 – 60 Days

• Training on: 4 major internal programs, basic & complex strategies for resolving a insurance claim denial, key metrics & KPI’s, compliance rules & regulations
• Working an assigned billing report independently
• Answering phone calls independently
• Attending and contributing to the following meetings: frequent one on one prioritization and Q&A sessions with supervisor, weekly all team meetings with all Urology Billing members, bi-monthly meetings with relevant support teams as needed

Aeroflow Offers

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• SO MUCH MORE!!

About the Role

Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies. Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis. Aeroflow Urology is a leader in the incontinence industry with a focus on outstanding customer service, maintaining a 4.9 out of 5 star average on over 7000+ Google reviews.

Benefits

• Regular and reliable attendance as assigned by your schedule

Pay

Competitive Pay

Schedule

Not specified

Skills

• Detail oriented & critical thinking
• Excellent customer service skills
• High level of organization
• Strong decision making
• Strong communication
• Flexibility & adaptability
• Empathy, compassion, inclusivity