Patient Billing Representative

About the role

The Patient Billing Representative role at Reno Orthopedic Center (ROC) involves communicating with patients and insurance companies to gather status updates, appeal claims, resolve outstanding patient balances, and obtain information related to billing or payment. The position also requires using an electronic medical records system to identify tasks and appeals that need attention, handling inbound phone calls in the call center to assist patients and resolve billing issues, and deescalating tense or sensitive conversations with customers/clients.

Responsibilities

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances, and obtain information regarding billing or payment.
• Use an electronic medical records system to determine the tasks/appeals needing review.
• Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.

Requirements

• Certifications/Education: High School Diploma/GED
• Experience: One year of experience performing customer service duties
• Skills: Communicating effectively and professionally with various levels of employees, outside entities and customers; Deescalating tense or sensitive conversations with customers/clients/etc.
• Other: Reviewing work and checking for errors to ensure accuracy

Qualifications

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.