Patient Billing Representative

Job Responsibilities

• Research complex or escalated patient billing inquiries and partner with internal and external resources to resolve.
• Monitor and research Better Business Bureau inquiries and collaborate with management on response.
• Audit and review patient billing process for accuracy and completeness.
• Communicate patient inquiry trends or issues to management and recommend process improvements.
• Monitor and triage patient billing inquiries via email or tracking system to ensure timely and accurate resolution.
• Provide courteous and professional customer service to patients and all internal and external departments.

Non-essential Functions

• Work with other departments within PathGroup and subsidiaries.