Patient Services Representative, Billing

About AOTI

Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds.

Position Summary

The Patient Services Representative, Billing will be responsible for building paper bills for mailing and fax submission and electronic submission via portal and clearinghouse for all insurances and third-party billers along with partnering with the prior authorization and collections departments to maximize company revenue.

Key Responsibilities

• Generate paper bills via PDF for mail/fax submission to insurance.
• Enter electronic bills via insurance/clearinghouse portal where applicable.
• Analyze documentation on file to ensure proper billing; eligibility, authorization, service rendered, etc.
• Ensure billing meets regulatory and insurance requirements for proper billing.
• Submit corrected claims to fix errors and in response to insurance denials.
• Recognize, flag, and resolve payor issues as they arise.
• Strong attention to detail is required to ensure accurate billing.
• Demonstrate an understanding of patient confidentiality to protect the patient and corporation.
• Assists and communicates with all departments to help increase efficiency and accuracy.
• Responds in a timely manner to all inquiries from customers, sales reps, and co-workers.
• Answering and appropriately routing all incoming company calls.
• Recording and relaying phone messages to appropriate parties.
• Perform technical and customer support, as needed.
• Performs all necessary administration tasks when necessary.
• Maintain accurate data and in third-party billing and in-house ERP systems.
• Future cross-training in authorizations and collections.
• Perform other duties as assigned.

Qualifications & Skills

• High School diploma or equivalent required, Bachelors in related field preferred.
• Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
• Must have excellent communication skills, written and verbal. Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel). Experience with multiple payor portals a plus.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift up to (50 pounds or greater).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job including close vision, distance vision, ability to adjust or focus.

Work Environment

• Exposure to adverse conditions.
• Exposure to moving mechanical parts.
• Exposure to high, precarious places.
• Exposure to outside weather conditions.
• Exposure to fumes or airborne particles.
• Possible risk of electrical shock.
• Protective clothing or equipment is required including gloves, covered shoes, protective eyewear.

Equal Opportunity Employer

AOTI is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Data Privacy Notice

We collect and use personal information you provide in your application, such as your name, contact details, and professional experience, to evaluate your qualifications and manage our recruiting process. We may also obtain information from publicly available sources or referrals in connection with recruiting activities. We retain this information for a limited period in accordance with applicable laws and our internal policies. You may request access to, correction of, or deletion of your personal information at any time by contacting us at talentaquisition@aotinc.net.

Join Us

Join AOTI and help us grow our impact—one patient at a time