URGENT NEED - ServiceNow Business Analyst / Product Owner ___ REMOTE - VISA - GC- USC

About the role

Pinnacle Method Consulting is seeking a ServiceNow Business Analyst / Product Owner for a remote position. The role requires collaboration with Process Owners and Requestors to enable the Agile Support team in defining and delivering the strategic roadmap.

Responsibilities

• Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations, and communicating progress effectively
• Continuously prioritize the product backlog to ensure the development team is focused on the highest value work
• Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations
• Partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap
• Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform

Requirements

• Minimum 4 Years of experience within Information Technology
• 3 - 5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related role within a development team that directly aligns with the specific responsibilities for this position
• Proven track record as a strong collaborator and communicator
• 4 Year/Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's)

Nice-to-Haves

• Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules
• ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer)
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment
• Demonstrated experience thinking outside of the box to provide creative and effective solutions
• Proven ability to be adaptable, agile and flexible to provide creative solutions

Qualifications

• USC & GC ONLY
• Experience from Insurance, Financial and Banking side

Skills

• ServiceNow Administration
• Business Analysis
• Project Management
• Agile-related role

Benefits

This is a very exciting opportunity to join the ServiceNow Support Team as a Business Analyst. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes.

Pay

Duration: 6 to 12 Months

Schedule

Remote

Contact

Please send your updated resume or refer someone to Alex@navtechusa.com