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ServiceNow Business Analyst/Product Owner @ REMOTE

Pinnacle Method Consulting · United States · 1 wk ago
RemoteRemoteAnalystFull-time

About the role

Pinnacle Method Consulting is seeking a ServiceNow Business Analyst/Product Owner for a 6-12 month remote position. The role requires strong expertise in ITSM, ServiceNow, vulnerability management, APM, and BA-ServiceNow. It involves collaborating with cross-functional teams to manage dependencies and prioritize the product backlog.

Responsibilities

  • Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations, and communicating progress effectively.
  • Continuously prioritize the product backlog to ensure the development team is focused on the highest value work.
  • Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations.
  • Collaborate with cross-functional teams to manage dependencies.
  • Partner with Platform Owner and other stakeholders to understand process owner needs and emerging trends to refine the roadmap.
  • Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform.

Requirements

  • Minimum 12+ Years of experience within Information Technology.
  • 3-5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related roles within a development team.
  • Proven track record as a strong collaborator and communicator.
  • 4 Year Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's).

Qualifications

  • Must have experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules.
  • Experience with ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer) is a plus.
  • Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment.
  • Demonstrated experience thinking outside of the box to provide creative and effective solutions.
  • Proven ability to be adaptable, agile, and flexible to provide creative solutions.

Skills

  • ServiceNow Administration
  • ServiceNow Business Analysis
  • ServiceNow Project Management
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Vulnerability Management
  • APM (Application Performance Management)

Benefits

This is a very exciting opportunity to join the ServiceNow Support Team as a Business Analyst. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes. The role will collaborate with Process Owners and Requestors across IT and the Business to enable the Agile Support team to define and deliver on the strategic roadmap.

Pay

The expected pay rate for this role is C2C/1099/W2.

Schedule

The position is 100% remote and the duration is 6-12 months.

Contact

If this sounds like something you would be interested in, please get in touch with Kevin Smith at kevin@navtechusa.com with your most recent resume, your ideal time and number for communication, and the expected pay rate for C2C/1099/W2.

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