ServiceNow Business Analyst

About the role

The ServiceNow Business Analyst acts as the bridge between business stakeholders and technical teams, responsible for gathering requirements, defining solutions, and ensuring alignment with business objectives.

Responsibilities

• Gather, analyze, and document business requirements, user stories, and functional specifications for ServiceNow solutions.
• Serve as the primary liaison between the business units and the technology team.
• Facilitate workshops and meetings with stakeholders to identify process improvement opportunities.
• Translate business needs into solutions across ServiceNow modules such as ITSM, Service Catalog, and Change Management.
• Develop process maps, workflows, and documentation to support project delivery.
• Collaborate with ServiceNow developers, administrators, and project teams.
• Support testing activities, including user acceptance testing (UAT) planning and execution.
• Monitor project progress, identify potential risks, and provide status updates to stakeholders.

Requirements

• Experience: 5-7 years of experience as a Business Analyst within the ServiceNow ecosystem.
• Proven experience in requirements writing and process ownership is necessary.
• Candidates must possess technical expertise to identify where a problem lies without direct developer input.

Skills

• Strong analytical, problem-solving, and communication skills are required.
• Knowledge of Agile and/or Scrum methodologies is also needed.

Qualifications

• A bachelor's degree in Business, Information Systems, Computer Science, or a related field is required.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We also offer an ESPP (employee stock purchase program), a 401K program, a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars, and certification discounts and other perks to associations like CompTIA and IIBA. We also have a dedicated customer service team for our Consultants and a certified Career Coach. For more information, see our Welcome Packet, provided by an Everforth Apex team member. Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly for medical ADA accommodations and will not answer other inquiries.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.