URGENT HIRING - CAE IT SUPPORT
SIDRAM TECHNOLOGIES · Union, OH · 1 wk ago
On-siteInformation TechnologyFull-time
About the role
CAE IT Support & Ticket Management Specialist position located in Union, Ohio, requiring onsite work and W2 employment only.
Requirements
- 5+ years of IT support experience (preferred).
- Green Card holder or US Citizen.
- Local candidates preferred; nearby locations favored.
Responsibilities
- Provide Level 1 & Level 2 IT support.
- Support CAE applications and engineering software.
- Manage tickets using ServiceNow and Jira Service Management.
- Troubleshoot Windows workstations and enterprise applications.
- Handle incident, problem, and service request management.
- Monitor SLAs and perform root cause analysis.
- Manage software licenses (FlexLM/FlexNet).
- Maintain HPC clusters, virtualization, and engineering infrastructure.
Skills
- CAE tools: Ansys, Abaqus, MSC Nastran, HyperWorks, STAR-CCM+, COMSOL, MATLAB.
- Strong troubleshooting, communication, and customer service skills.
- Experience with ticketing systems (ServiceNow, Jira Service Management).
- Windows workstation and enterprise application troubleshooting.
- Incident, problem, and service request management.
- SLA monitoring and root cause analysis.
- Software license management (FlexLM/FlexNet).
- HPC clusters, virtualization, and engineering infrastructure.