IT Support Specialist - Temporary

About the Role

As a temporary IT Support Specialist at The Shade Store, you’ll provide technical support for our offices and assist with company-wide IT initiatives. This role requires strong communication skills, attention to detail, and a customer-first mindset, with the possibility of transitioning to a permanent position based on performance and business needs.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
• Support O365 applications such as Outlook, Microsoft Teams, and Microsoft Office desktop applications.
• Support enterprise applications and escalate complex issues to senior IT staff when necessary.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with IT Operations Lead and other team members on projects and process improvements.
• Participate in on-call rotation and provide remote support for other locations.
• Assist with inventory management and asset tracking.
• Support VoIP phone systems and mobile device management (Apple & Android).
• Ensure compliance with IT security policies and procedures.

Qualifications

• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support or help desk role.
• Strong troubleshooting skills for Windows, macOS, and mobile platforms.
• Familiarity with networking basics (LAN/WAN, Wi-Fi).
• Experience with ticketing systems and ITSM tools.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call rotation and occasional travel.
• Certifications such as CompTIA A+, Network+, or Microsoft are a plus.

Pay

$64,000 - $70,000 annually

Schedule

Monday–Friday, 9am–6pm, with participation in a rotating on-call schedule and occasional off-hours support.

Benefits

• Competitive salary
• Medical Benefits
• 401k with Company Match
• Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
• Legal and Pet Insurance Plans
• Employee Assistance Program
• Product Discount

Position Type: Temporary, with the possibility of transitioning to a permanent position based on performance and business needs. Location: Port Chester, NY (ONSITE). Offer is contingent upon proof of legal authorization to work in the United States, confirmed by E-Verify within three business days of hire.