IT Support Engineer, Application Administrator

About The Role

The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources. You'll be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end to end, and you'll partner with IT Eng often: they own platform-level configuration, SSO/SCIM, integrations, and new-app intake, and you'll operate inside systems as they're configured, bringing platform-level work to them.

Responsibilities

• SaaS Administration
  • Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta
  • Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as you go
  • Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue keeps handing you
  • Build automations with the tools at hand (scripts, app-native workflows, AI tools) and partner with IT Engineering when an automation needs platform-level access
  • Monitor application health, usage, and performance at the app level, and route platform or infrastructure issues to IT Engineering
  • Coordinate vendor-driven app updates and feature rollouts: track release notes, schedule changes inside the apps, and communicate user-facing impacts
  • Assign and reclaim licenses across the catalog
  • Produce seat utilization reporting and run the monthly utilization review
• Renewals & Vendor Operations
  • Own the renewal calendar and prepare true-ups
  • Act as the day-to-day contact for vendor customer success managers (contract negotiation and spend approval stay with Procurement and Finance)
• Audit & Compliance Operations
  • Pull SOC2 evidence, support access-review execution, and package audit responses on the audit calendar (audit scope and policy stay with Security and Compliance)
• Google Workspace
  • Administer Google Calendar resources: rooms, equipment, and resource hygiene
  • Administer Google Groups: membership and access changes, troubleshooting, and keeping a heavily nested group structure understandable and clean
• Slack Support
  • Slack app installs in partnership with CorpSec for scope review
  • Workspace compartmentalization through Grid
  • Auditing and rotating Slack apps credentials in partnership with developers

You may be a good fit if you

• Have 6+ years of hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced or high-growth environment
• Have owned license and seat management: assignment, reclamation, and utilization reporting
• Have supported renewals or true-ups and worked directly with vendor account or CSM contacts
• Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Write things down: runbooks, how-to guides, and knowledge base articles
• Are organized enough to run calendar-driven work (renewals, audits, access reviews) alongside a ticket queue without things falling through the cracks
• Recognize when a request crosses from operating a system into changing it, and route platform-level work to the owning team
• Take ownership of problems and follow through until they're resolved
• Look for manual work that repeats and automate it

Strong candidates may also

• Have basic scripting experience (Bash or Python) for automating license or reporting tasks
• Have Google Workspace administration experience, especially with Google Groups
• Have worked a full SOC2 or similar audit cycle on the evidence side
• Have experience with a SaaS management or license management platform
• Have experience using AI tools to improve personal or team productivity

Location

This is a remote role. Travel to our San Francisco office is required, along with occasional travel to other Anthropic offices.

What Makes This Role Unique

You'll be among the first people in a newly defined lane, which means the renewal calendar, the utilization reporting, and the runbook are yours to build. The lane spans Anthropic's SaaS catalog and sits at the junction of IT Operations and IT Engineering, so you'll see how the whole company works. And growth out of the lane is broad: people here have moved toward product, project and program management, and SecOps, and experience in this lane is a strong path toward IT Engineering.

Pay

Annual Salary $230,000—$265,000 USD

Logistics

• Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.