Urgent Care Veterinary Shift Lead

About the Role

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals provide care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each clinic is paperless, designed for efficient care, and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

We are seeking a Full-Time Shift Lead to help provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the-art urgent care clinic. The Shift Lead performs the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provides operational support across all shifts, ensuring consistent leadership to support clients, coordinate paraprofessional staff, and steward hospital leadership goals by maximizing productivity and profitability.

Take a virtual tour of our clinic!

Ideal Candidate

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
• Energetic people-and-pet person with excellent work ethic and social and organizational skills
• Willing to work flexible hours including evenings, weekends, and holidays
• Prior customer service experience
• Prior experience working with animals in a hospital setting

Responsibilities

• Support the Practice Manager in hospital labor management, including adjusting team schedules
• Help create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment
• Ensure effective communication between staff, clients, hospital leadership, and the Support Center
• Assign cases to veterinary assistants and ensure clarity of responsibilities, identifying and resolving bottlenecks in medical operations
• Assist with client resolution decisions, invoice adjustments, and client experience exceptions
• Train and mentor new paraprofessional staff
• Address broken equipment issues and assist in inventory management
• Perform other duties as assigned

Must be able to lift 40 lbs. This position requires regular on-site presence as an essential function of the role.

Requirements

• Two years of experience in healthcare, veterinary profession, or service-type industry required
• Medical background with medical terminology training required
• Associate degree or veterinary technician certification/licensure preferred
• Six months of prior experience in a management position strongly preferred
• Animal handling experience including patient restraint, sample collection, and monitoring

Skills

• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians