Urgent Care Veterinary Shift Lead

About the role

The Shift Lead at UrgentVet - Westford is responsible for performing the duties of a Senior Veterinary Assistant or Veterinary Technician, providing operational support across all shifts, and ensuring consistent, efficient, quality care for patients.

Responsibilities

• Provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and steward hospital leadership goals.
• Direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education.
• Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
• Support the Practice Manager in hospital labor management, including adjusting team schedules.
• Create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
• Ensure effective communication between staff, clients, hospital leadership, and the Support Center.
• Assign cases to veterinary assistants and ensure clarity of responsibilities, identifying and resolving bottlenecks in medical operations.
• Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Train and mentor new paraprofessional staff.
• Address broken equipment issues and assist in inventory management.
• Perform other duties as assigned.

Requirements

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment.
• Energetic people-and-pet person with excellent work ethic and social and organizational skills.
• Willing to work flexible hours including evenings, weekends, and holidays.
• Prior customer service experience.
• Prior experience working with animals in a hospital setting.
• Must be able to lift 40 lbs.

Skills, Knowledge, & Expertise

• Two years of experience in healthcare, veterinary profession, or service-type industry required.
• Medical background with medical terminology training required.
• Associate degree or veterinary technician certification/licensure preferred.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring.
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.