Urgent Care Veterinary Shift Lead

About the role

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

We are seeking a Full-Time Shift Lead to help provide outstanding patient care, team leadership, and client service in a fast-paced, state-of-the-art urgent care clinic. The primary purpose of the Shift Lead is to perform the duties of a Senior Veterinary Assistant or Veterinary Technician (if applicable) and provide operational support across all shifts.

Responsibilities

• Provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and to steward hospital leadership goals by maximizing productivity and profitability.
• Direct, plan, coordinate, and perform a variety of duties concerned with animal health and client education to ensure consistent, efficient, quality care for our patients.
• Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
• Supporting the Practice Manager in hospital labor management, including adjusting team schedules.
• Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
• Ensuring effective communication between staff, clients, hospital leadership, and the Support Center.
• Assigning cases to veterinary assistants and ensure clarity of responsibilities and identifying and resolving bottlenecks in medical operations.
• Assisting with client resolution decisions, invoice adjustments, and client experience exceptions.
• Training and mentoring new paraprofessional staff.
• Addressing broken equipment issues and assist in inventory management.

Requirements

• Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment.
• Energetic people-and-pet person with excellent work ethic and social and organizational skills.
• Willing to work flexible hours including evenings, weekends, and holidays.
• Prior customer service experience.
• Prior experience working with animals in a hospital setting.
• Must be able to lift 40 lbs.

Qualifications

• Two years of experience in healthcare, veterinary profession, or service-type industry required.
• Medical background with medical terminology training required.
• Associate degree or veterinary technician certification/licensure preferred.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring.
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.

Benefits

• Health Care Plan (Medical, Dental & Vision Options).
• 401k Match.
• Generous paid time off (PTO).
• Paid Parental Leave + Paid Maternity Leave.
• One (1) Work/Life Balance day off.
• Short-term and long-term disability options.
• Supplemental insurance options.
• Discounted Veterinary Care.
• Scrub allowance.
• Hands-on and E-training.
• Professional growth opportunities.
• Tuition assistance for prospective Veterinary Technician Students.
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians.