Urgent Care Unit Secretary

About the role

Crystal Run Urgent Care, part of Optum, is seeking an Urgent Care Unit Secretary to join their team. The role supports the urgent care center's vision and mission by providing excellent customer service, adhering to Lean processes, and assisting with patient care coordination.

Responsibilities

• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Schedule appointments for new or established patients
• Enter and scan patient's demographic and insurance information into Electronic Health Record
• Document information acquired and services implemented in the patient health record
• Afford assistance to physician and clinical staff by coordinating follow-up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Perform clerical duties such as copying, faxing and filing
• Manage patient flow
• Comfortable working in a high pace environment
• Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

Requirements

• High School Diploma/GED
• One plus year of computer proficiency experience
• One plus years of customer service or healthcare related experience
• Ability to work flexible hours to include both Saturday and Sunday
• Ability to travel to cover other offices if needed

Qualifications

• High School Diploma/GED
• One plus year of computer proficiency experience
• One plus years of customer service or healthcare related experience
• Ability to work flexible hours to include both Saturday and Sunday
• Ability to travel to cover other offices if needed

Skills

• Computer proficiency
• Customer service
• Healthcare experience
• Flexibility with work schedule

Benefits

UnitedHealth Group offers a comprehensive benefits program including competitive base pay, a full and comprehensive benefit package, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include paid time off, medical plan options, dental, vision, life & AD&D insurance, short-term and long-term disability coverage, a 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, voluntary benefits, and more. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pay

The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

This role consists of a 38-hour work week, rotating 10-hour shifts between the hours of 9:00 am to 6:00 pm. Rotating holidays and weekends. The schedule will be determined by the supervisor upon hire.

Location

1200 Route 300, First Floor, Newburgh, NY12550

UnitedHealth Group

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.