Urgent Care Registration specialist

Minimum Qualifications

• Education, Certification, and/or Licensure: High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Core Job Duties and Responsibilities

• Obtains demographic, billing, and insurance information from patient, family, or legal guardian and enters it into the registration/billing systems for service and claim processing; scans insurance cards and photo identification.
• Provides patients with information concerning insurance, payment of bills, and hospital procedures.
• May complete managed‑care responsibilities, including obtaining pre‑certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice, and other necessary paperwork related to registration; presents these to patient/family/legal guardian for signatures.
• Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits, co‑payments, deductibles, and patient liability payments when applicable, provides a receipt, and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal, comments, red stickers).
• May initiate various screenings, obtain all pertinent information for coverage, and complete appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validates orders against scheduled services.

Physical Requirements

Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping. Visual acuity must be within normal range. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment. Ability to sit and/or stand for extended periods, and to read and comprehend written material.

Working Environment

High‑volume, fast‑paced environment with exposure to communicable disease. Frequent interactions with patients, medical staff, and support staff on a continual basis.

Skills and Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing; demonstrates ability to follow downtime procedures.
• Knowledge of procedures to report and/or document unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
• Considerable attention to detail, strong organizational skills, and ability to perform multiple tasks simultaneously.
• Ability to memorize a substantial amount of information and reference information not retained from written sources or appropriate personnel.
• Understanding of medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills.
• Basic knowledge of medical terminology.