Urgent Care Receptionist \ Medical Assistant

Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data, and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home.

About the role

We are seeking a friendly, patient-focused, and detail-oriented Associate Urgent Care Receptionist / Medical Assistant to join our team in Jericho, NY. In this role, you will be responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. You will support the team in meeting financial, clinical, and service goals.

Schedule

Office is open seven days a week. This role consists of a 37.5-hour work week with the following shifts:

• Sunday through Tuesday: 1:50 pm – 10:00 pm
• Thursday: 6:50 am – 3:00 pm
• Friday: 1:50 pm – 10:00 pm

The schedule will be determined by the supervisor upon hire.

Location

555 North Broadway, Jericho, NY 11753

Responsibilities

• Greet patients and conduct check-in process, including collecting or verifying demographic information and key demographic fields
• Load or update insurance information as needed
• Answer telephone calls promptly and courteously for all specialties
• Confirm and schedule appointments, verify eligibility and authorization, and flag appointments accordingly
• Scan insurance card(s) and collect co-payments and outstanding balances
• Post payments received in the practice management system and provide system-generated receipts
• Send patient records to primary care physician
• Take vital signs, perform EKGs, and assist providers with patient care
• Prepare exam rooms for patients and document patient encounters in Epic
• Perform lab testing and quality assurance, prepare and track specimens sent to lab
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs, conduct outreach to patients requiring appointments, and contact patients who "no show" for follow-up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR, ensuring necessary documents, lab results, etc., are available in advance of patient visits
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency in Microsoft Office
• 1+ years of customer service or healthcare-related experience
• Ability to be cross-trained as a medical assistant or have your certification as a medical assistant presently
• Ability to cover other offices if needed
• Ability to work a flexible schedule

Preferred Qualifications

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (Epic)
• Knowledge of medical terms

Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment and is determined by several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

• Paid Time Off (accrued starting with your first pay period) plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term Disability, and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)