Urgent Care Assistant Vice President of Operations

General Summary of Duties

The Urgent Care Assistant Vice President of Operations plans, directs, organizes and takes ownership of operations and sustained revenue growth for assigned portfolio. Demonstrates leadership and excellence in customer service and patient satisfaction. Ensures the clinics in assigned markets are safe, efficient and a quality provider of services. Effectively uses resources to achieve established goals and objectives. Leads by example.

Supervisor

Regional VP/COO of Atlantic Group Urgent Care Operations

Duties Include But Not Limited To:

• Treats patients, visitors, medical staff, colleagues and others with compassion and respect.
• Strives for Top Box patient satisfaction scores across assigned markets.
• Supervises Directors of Operations and Market Managers and other assigned leaders and staff.
• Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.
• Presents Monthly Operations Report to UCSL Leadership.
• Clearly communicates goals and objectives to subordinate leaders and staff.
• Builds a competitively superior organization by attracting, developing and retaining leader and staff talent.
• Supervises leadership and staff in accordance with Healthy Work Environment standards.
• Ensures assigned markets follow company policies for employee timekeeping, attendance tracking, absence management and HRIS (Lawson) administration.
• Participates in all ordinary functions of management including interviewing and selection of Market Leaders and other assigned leaders and staff, disciplinary actions and performance evaluations.
• Pursues opportunities for personal and professional growth.
• Provides Leadership Development opportunities for subordinate leaders.
• Identifies and mentors potential candidates for promotional opportunities.
• Addresses individual or team performance deficiencies within assigned markets.
• Ensures market leadership handles patient and visitor issues and complaints.
• Provides feedback and follow-up training to subordinate leaders.
• Recognizes good performance.
• Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.
• Ensures that market leadership creates a work schedule for all clinic positions including Mid-Levels based on clinic needs.
• Ensures adequate staffing at all times.
• Varies staffing levels as indicated by patient volume and efficiency standards.
• Has overall 24/7 responsibility for operations in assigned markets.
• Makes decisions and recommendations for the development of new clinics.
• Works with HCA Divisions to ensure success of new markets and clinics.
• Maintains confidentiality of patient, employee and proprietary business information.
• Monitors operations to ensure compliance.
• Continually enforces Program elements and importance.
• Seeks leader and staff suggestions and involvement.
• Timely completes and maintains mandatory training including Compliance training.
• Follows company policies in assigned markets pertaining to infection control and hand hygiene.
• Sets the example for others.
• Fulfills all other duties as required.

  Education

  Bachelor’s degree required Advanced degree preferred

  Experience

  5+ years of management experience providing healthcare services in urgent care or related setting, required 3+ years of management experience in a multi-site setting, required