Urgent Care Assistant Vice President of Operations

This position is incentive eligible.

About the role

HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Assistant Vice President of Urgent Care Operations for our Atlantic Group, where excellence creates excellence. Urgent Care Practice Operation Leadership experience is required.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, and long-term care coverage.
• Moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family-building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Responsibilities

• Practices and adheres to the HCA Code of Conduct, Mission, and Value Statements.
• Treats patients, visitors, medical staff, colleagues, and others with compassion and respect.
• Strives for Top Box patient satisfaction scores across assigned markets.
• Supervises Directors of Operations, Market Managers, and other assigned leaders and staff.
• Oversees the orientation, training, and cross-training of leadership and staff to ensure compliance with HCA, PSG, and Urgent Care Service Line policies, practices, and standards.
• Participates in the development and leads the execution of assigned market and clinic goals, objectives, and key initiatives in support of HCA, PSG, and Urgent Care Service Line goals.
• Presents Monthly Operations Report to UCSL Leadership.
• Communicates goals and objectives clearly to subordinate leaders and staff.
• Builds a competitively superior organization by attracting, developing, and retaining talent.
• Supervises leadership and staff in accordance with Healthy Work Environment standards.
• Ensures assigned markets follow company policies for employee timekeeping, attendance tracking, absence management, and HRIS (Lawson) administration.
• Participates in management functions including interviewing, selection, disciplinary actions, and performance evaluations of Market Leaders and other assigned staff.
• Pursues opportunities for personal and professional growth and provides leadership development opportunities for subordinate leaders.
• Identifies and mentors potential candidates for promotional opportunities.
• Addresses individual or team performance deficiencies within assigned markets.
• Ensures market leadership handles patient and visitor issues and complaints, providing feedback and follow-up training.
• Recognizes good performance and implements programs to improve operations, staff retention, and employee engagement.
• Ensures market leadership creates work schedules for all clinic positions, including Mid-Levels, based on clinic needs and patient volume.
• Has overall 24/7 responsibility for operations in assigned markets, with extensive travel of 40%-60% required.
• Monitors patient flow to ensure clinics operate efficiently, reducing wait times and keeping patients informed.
• Ensures clinics maintain a clean, orderly environment compliant with company policy and accrediting standards.
• Monitors efficiency reports and allocates resources, including staffing, across assigned markets as needed.
• Creates a physician-driven culture, providing support to providers and consulting with them to align goals.
• Interviews prospective physicians to determine organizational fit.
• Oversees market leadership to ensure timely provision of services following company-established scripts and protocols.
• Monitors the physical appearance of clinics and recommends refurbishment plans for existing clinics.
• Participates in the development of new clinics (de novo) according to the company strategic plan and assists with due diligence for new market acquisitions.
• Works with HCA Divisions to ensure the success of new markets and clinics.
• Monitors vendor relationships to ensure contracted services (cleaning, maintenance, equipment repair) are performed as expected.
• Plans for business continuity in case of service disruption.
• Ensures compliance with financial policies and procedures, including cash management.
• Works with Service Line Marketing and market leadership to acquire new Occupational Medicine clients and manage existing client services.
• Communicates with major and national accounts to meet employer needs.
• Attends market Leadership Meetings and ensures market leadership and staff are informed of policies, practices, and expectations.
• Provides appropriate feedback, support, and recognition to market leadership and staff.
• Drives effective cross-functional relationships between markets and Service Line staff functions and builds strong working relationships with HCA Division Leadership.
• Identifies and maintains strategic alliances outside the organization to create business opportunities.
• Maintains confidentiality of patient, employee, and proprietary business information and ensures compliance with HIPAA and company policies.
• Monitors operations to ensure compliance with the company Compliance Program and actively participates in the Continuous Quality Improvement (CQI) Program.
• Completes and maintains mandatory training, including Compliance training.
• Follows OSHA regulations and company policies for a safe and secure environment, ensuring required emergency drills are conducted.
• Ensures timely completion of Home Office Requests, medical records, information requests, and filing in all markets.
• Supports company-sponsored community activities and marketing programs.
• Ensures clinics are opened and closed timely according to established policy and procedure.
• Follows all company policies relating to occurrence management and conducts investigations as necessary.
• Oversees the preparation and successful completion of market and clinic audits, reviews, and surveys.
• Attends all required service line meetings and training in-services.
• Manages and disposes of market and clinic assets, including equipment and supplies.
• Performs other duties as required.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years of management experience providing healthcare services in urgent care or a related setting.
• 3+ years of management experience in a multi-site setting.

About CareNow

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We operate more than 100 urgent care clinics across the United States and are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine, with a physician-guided focus centered on providing extensive resources and support. Our doctors and medical staff are trained in family practice, emergency medicine, or internal medicine, offering a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare, recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times.