Urgent Care Assistant Vice President of Operations
About the role
The Urgent Care Assistant Vice President of Operations is responsible for planning, directing, organizing, and achieving sustained revenue growth for assigned urgent care clinics. This role requires exceptional leadership and customer service skills, with a focus on ensuring clinics operate safely, efficiently, and provide high-quality care.
Responsibilities
- Treats patients, visitors, medical staff, colleagues, and others with compassion and respect.
- Strives for top box patient satisfaction scores across assigned markets.
- Supervises Directors of Operations and Market Managers and other assigned leaders and staff.
- Oversees the orientation, training, and cross-training of leadership and staff.
- Presents Monthly Operations Report to UCSL Leadership.
- Builds a competitively superior organization by attracting, developing, and retaining leader and staff talent.
- Monitors patient flow, wait times, and patient satisfaction trends.
- Ensures clinics are clean, orderly, and compliant with company policy and accrediting standards.
- Allocates resources, including staffing, across assigned markets as needed.
- Works with major and national accounts to ensure employer needs are met.
- Attends market Leadership Meetings and ensures market leadership and staff are informed of information, policies, practices, memos, and expectations.
- Manages and disposes of market and clinic assets including equipment and supplies.
- Performs routine office functions as necessary.
Requirements
Required: 5+ years of management experience providing healthcare services in urgent care or related settings, 3+ years of management experience in a multi-site setting. Preferred: Advanced degree.
Qualifications
Strong leadership, customer service, and organizational skills are essential. Experience in urgent care or related healthcare settings is required, along with a bachelor’s degree.
Skills
Effective communication, problem-solving, and decision-making skills are crucial. Knowledge of healthcare regulations and compliance is beneficial.
Benefits
HCA Healthcare offers a comprehensive benefits package including medical, dental, vision, and life insurance, as well as a 401(k) plan with a 100% match. Other benefits include telemedicine services, free AirMed medical transportation, and various wellness programs.
Pay
Competitive salary and bonus structure based on experience and performance.
Schedule
Extensive travel of 40%-60% required.