UPS Field Technician

About the role

The Critical Power UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s).

Responsibilities

• Perform required preventative maintenance service to equipment under contract as scheduled.
• Responsible for maintenance involving use and care of electrical test equipment.
• Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.
• Perform initial starts-ups.
• Provide 24/7 on-call emergency services as required.
• Performance of electrical equipment maintenance routines.
• Battery system maintenance.
• Installation of designed Battery systems to ensure compliance with design specification and safety codes.
• Provide requested services while meeting safety codes, specification and budgetary limitations.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
• Interpretation of technical documentation including schematics.
• Cookordinate and manage all on-site subcontractors as necessary.
• Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
• Timely and accurate completion of paperwork including Field Service Reports, RMA’s, timecards, and expense reports.
• Some warehouse responsibilities will be involved which included preparing batteries for transportation, managing inventory, and operating a forklift.
• Provide training and guidance to less experienced employees where necessary.
• Other duties as assigned by supervisor.

Requirements

• A High School or GED Diploma required.
• Factory training or the equivalent in the repair and maintenance of multiple leading UPS brands is preferred.
• Actual experience working on 3-Phase UPS systems (Uninterruptible Power Supply) is required.
• A good understanding of sealed and wet celled battery theory and application is a must.
• Must be thoroughly familiar with Battery Maintenance Procedures.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Must be able to pass a background check and obtain an TWIC card.
• Must be able to pass a drug test; our technicians are subject to random drug testing through our testing facility DISA.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in the telecommunications environment is preferred, but not required.
• Traveling is extensive, up to 80% of the time.
• Must have schedule flexibility, as services may be performed during the evening or weekend.
• A valid driver’s license.
• Willingness to work overtime.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

Pay

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!

Schedule

Traveling is extensive, up to 80% of the time.