UPS Field Service Engineer

Key Responsibilities

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Collaborates with technical support to resolve maintenance or operational issues.
• Aids in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Periodically trains at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.

Qualifications

• Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Able to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• Experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Primarily regional travel within Atlanta, GA; occasional national travel may be required (not including emergencies).

Location Preference

Candidate is preferred to live in Atlanta, GA area

Benefits

• Competitive salary with full benefits package
• Paid Time Off (PTO)
• 401(k) with company matching
• Gas card and vehicle allowance
• Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)
• Growth Opportunities
• Training & Development