Field Service Engineer

About the role

We're looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team. This is a mobile role where you'll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You'll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.

What You'll Be Doing

• Diagnose and repair faults on vehicle chassis and mounted equipment
• Carry out servicing and maintenance to a high standard
• Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
• Use diagnostic software and tools to identify and resolve issues
• Log all work using PDA software and maintain accurate service records
• Travel to customer sites across the UK, sometimes at short notice
• Maintain a clean and safe working environment at all times
• Communicate clearly with customers and provide excellent service
• Support health and safety practices and complete risk assessments as required

Ideal Candidate

• NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
• Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
• Strong diagnostic and fault-finding skills
• Knowledge of vehicle technology systems and compliance standards
• Comfortable working independently and managing your own workload
• Excellent communication and customer service skills
• Flexible with working hours and willing to travel
• General computer literacy and ability to complete technical documentation
• Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus

Pay

£51,831.00 - £53,445.60 per annum, dependent on experience.

Schedule

45 hours per week, Monday to Friday between 08:00 and 17:30.

Benefits

• 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary
• Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions