Field Service Engineer

Responsibilities

• Perform pre-scheduled monthly onsite network maintenance and reviews for clients.
• Manage network administration tasks, including health checks, backups, restores, antivirus updates, OS patches, and event log reviews to ensure network stability and efficiency.
• Act as an internal Network Administrator, resolving network issues as needed.
• Complete small network projects and provide onsite emergency support for business continuity.
• Innovate and improve service delivery processes and procedures.
• Deliver exceptional customer service, fostering positive client relationships.
• Work independently in client-facing environments and adapt quickly to new technologies.
• Develop solutions creatively and resourcefully, maintaining composure under stress.

Requirements

• At least a two-year college degree or equivalent field experience.
• Proven experience as a Field Service Engineer or similar role.
• Strong knowledge of networking protocols, hardware, and desktop software.
• Excellent troubleshooting, organizational, and communication skills.
• Hands-on technical experience with a valid driver’s license and willingness to travel.

Skills

• Operating Systems: Windows 10 & 11, desktop hardware build experience.
• Networking: LAN/WAN/Wireless hardware and software.
• Preferred Skills: Server OS (Windows 2012-2022), Hyper-v, VMware vSphere, Veeam Backup, firewalls, and network switching.