Field Service Engineer

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, we provide Fortune 500 level IT support to small and medium-sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions.

About the role

We are seeking a Field Service Engineer to join our team. This role represents an advanced technical position within Field Services and is responsible for independently managing complex customer environments, leading escalations, and serving as a technical authority for systems, networks, and infrastructure. The ideal candidate will demonstrate deep expertise in system administration, networking, and server technologies while proactively driving solutions that improve client stability, performance, and security. The Field Service Engineer is also expected to mentor Field Service Technicians, contribute to process improvements, and act as a trusted technical advisor to clients.

Work location: In person, Cedar Falls, Iowa.

Responsibilities

• Serve as the technical escalation point for complex or critical issues, leading advanced troubleshooting and resolution of server, network, security, and infrastructure problems.
• Design, implement, and maintain secure, scalable IT solutions for client environments (servers, workstations, networks, cloud services) aligned with business needs.
• Provide expert support for Microsoft Exchange, Office 365, Azure, Intune, and Active Directory; perform advanced server administration including planning, deployment, upgrades, and migrations.
• Analyze recurring issues and recommend long-term corrective actions and architectural improvements.
• Mentor Field Service Technicians through technical guidance and knowledge transfer.
• Document all work with thorough detail, including root cause analysis and resolution specifics.
• Contribute to development and improvement of technical standards, procedures, and best practices.
• Participate in on-call rotation and provide leadership during after-hours or critical support events.
• Demonstrate job flexibility and perform other duties as assigned to support client priorities.

Must have a current and active Driver's License.

Requirements

• 7+ years of progressive experience in an IT-related field
• Managed Services experience required
• Advanced system administration and networking experience
• CompTIA A+, Network+, Security+ or equivalent experience
• Thorough and advanced knowledge of PC hardware, servers, operating systems, networking, and security concepts

Preferred Qualifications

• Experience with scripting or automation (Python, PowerShell, APIs)
• Cloud platform experience (Azure preferred)
• Vendor certifications strongly preferred

Skills

• Advanced troubleshooting and problem-solving skills
• Strong leadership presence with the ability to influence and guide others
• Excellent interpersonal skills with the ability to build strong client trust
• Superior verbal, written, and technical documentation skills
• Highly organized, detail-oriented, and process-driven
• Ability to work independently with minimal direction
• Strong time management and prioritization skills
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to multitask across multiple clients and priorities
• Occasional overtime/weekend work may be required

Pay

$30.00 - $35.00 hourly

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance