Upland Advocate

Responsibilities

• Aid employees by completing, submitting, and tracking financial assistance applications.
• Manage an ongoing case load of employees needing medical bill reduction.
• Track each case to completion, managing key deadlines and deliverables.
• Research free or low-cost providers in each employee’s service area.
• Develop expertise in navigating financial assistance policies in specific markets and providers.
• Serve as a liaison between employees and providers throughout the financial assistance process.
• Negotiate cash price discounts for employees who do not qualify for financial assistance.
• Negotiate case agreements and payment plans for existing medical bills.
• Support individuals in collections by validating their obligations and providing education on their rights.
• Maintain Upland’s quality standards by meticulously documenting all communication and progress in Upland’s case management system.
• Provide exceptional customer service to each employee and provider representative, maintaining Upland’s high-touch, concierge model.
• Apply independent critical thinking and acumen to provide innovative solutions to each employee issue that arises.
• Build strong rapport with employees, providers, and internal counterparts.
• Build sustainable relationships and trust with employees in a high touch advocacy model, providing white glove treatment.
• Apply strong knowledge of HIPAA regulations.

Requirements

• High School or GED
• Bachelor's Degree (or equivalent combination of college and work experience)
• 3-5 years of experience in healthcare, preferably with experience in customer/member experience and/or patient navigation

Skills and Abilities

• Proficiency in Microsoft Outlook, Microsoft Word, Excel, and internet navigation
• Experience in billing, insurance, healthcare, or legal environments

Benefits

• Multiple Health plan options
• Company-paid employee premiums for disability and life insurance
• Parental leave policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k company contribution
• Company-paid Short- & Long-term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate and support the company’s diversity and inclusion initiatives

Pay

Not specified

Schedule

100% remote