Constituent Advocate

About the role

Senator John Hickenlooper – a former geologist turned brewpub owner turned elected official – seeks a full-time Constituent Advocate - based in the Front Range Urban Corridor, (Denver, Thornton, Fort Collins, Loveland) - to provide exceptional constituent services to all Coloradans.

Responsibilities

• Responding timely to specific constituent inquiries that involve navigating federal agencies or processes on behalf of constituents.
• Creative problem solving for constituents, some of whom have deadline driven and/or multiple needs.
• Working within the Senate system for casework management (Intranet Quorum, IQ software).
• Managing an average caseload of 130+ cases that require attention from intake to completion.
• Managing outreach events, such as “office hours in the community” to respond to casework in the field or with a specific population, e.g. veterans.
• Representing the office in the community, conducting ICE oversight, and special projects as needed.

Requirements

• Bilingual (English/Spanish) proficiency required. Must be able to read, write, and converse fluently in Spanish to assist Spanish-speaking constituents.
• Ideal candidates can work independently and are able to multi-task and prioritize cases on an ongoing basis.
• Excellent customer service skills with the ability to engage with constituents in an empathetic, compassionate, patient and caring manner.
• Maintaining strict privacy requirements and the ability to remain discreet.
• A strong sense of boundaries in order to serve constituents in the most professional manner.

Qualifications

• The role is hybrid. The role requires routine facilitation of in person office hours at public facilities to provide casework services.
• You will need to represent the office at community events, such as resource fairs and agency meetings.

Skills

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively.
• Experience working with federal agencies and processes.
• Customer service experience.

Benefits

• The salary is $60,000 and includes healthcare, retirement, federal student loan benefits for those who qualify, and generous paid time off.

Pay

• $60,000

Schedule

• Hybrid schedule

Contact Information

To apply, please email one resume and two 200 word statements in English and Spanish explaining why you would be an ideal candidate for this position to Employment@hickenlooper.senate.gov. Note: At least one interview for this position will be conducted in Spanish.