University Program Associate

About the role

The Office Auxiliary & Business Services is a unit of the Division of Business and Finance. The primary purpose of this organizational unit is to provide total financial management of essential goods and services to our students, faculty, staff and other clientele. This unit meets the needs through the self-supported operations, servicing individuals, and supporting the institution’s mission. Auxiliary and Business Service departments including Auxiliary Administration, Venue Reservations, Book Store, Food Service, Mail Services (including Central Receiving), ID Services, Ticket Office, Royalties Management, and Property Rental.

Responsibilities

• Provide administrative and operational assistance to Auxiliary & Business Services in support of activities and services.
• Audit and reconcile financial transactions.
• Monitor and maintain departmental budgets.
• Process financial transactions and verify invoices and requisitions.
• Serve as first point of contact for internal and external visitors.
• Process Viking One Identification cards and maintain records for students, faculty and staff.

Requirements

• Bachelor’s degree; or equivalent combination of training and experience.
• Strong proficiency in Microsoft Excel and Word.
• Experience managing or supporting ID card, credentialing, or access control systems (such as Transact or similar platforms).
• Working knowledge of financial processes, including reconciliation, budget tracking, and reporting.
• Experience with cash handling and point-of-sale (POS) systems.

Qualifications

• Quick learner who demonstrates adaptability and comfort with emerging technologies.
• Proven customer service background, demonstrating the ability to effectively communicate and provide high-quality service to a diverse population, including students, faculty, staff, vendors, and external stakeholders.
• Working knowledge of Banner or an equivalent system.
• Experience managing a university student ID card program.